General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website. Another option is also to go to Track my Order and see your order from there.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Mr. Hygiene is currently in 12 different locations, but we don't have a "physical location." We have products on shelves throughout various states. Send us a message if you would like to see if we are near a store near you!
Product Questions
What is the material of this product?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
How do I fully utilize the products?
Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.
Do the products come in different variations?
If the product is available in other variations, they will be listed on the product page. If you don't see the variation you're looking for, please get in touch with us and we will do our best to assist you.
Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
Shipping Questions
How long does shipping take?
Processing takes 1-3 business days and shipping usually takes 2-4 business days.
How much does shipping cost?
Free Shipping - Spend over $45*
Standard Shipping - (Orders between 0-$29.99) $2.99
Standard Shipping - (Orders between $30.00 - $44.99) $3.59
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
Which Shipping Service does Mr. Hygiene use?
All of our Orders are sent with detailed tracking info via USPS
Contact Questions
How can I contact customer service?
You can reach our customer service team by providing your email on the contact us page.
Our email for any questions is hygienebyharvy@gmail.com
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm CST.
(In terms of getting back to customers and responding to emails.)
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at hygienebyharvy@gmail.com.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at hygienebyharvy@gmail.com!
Any other inquiries? Let's chat.
Please email us at hygienebyharvy@gmail.com